Shipping
At Rachel Gilbert, we are committed to ensuring you are satisfied with your purchase. We offer a range of shipping options on all orders placed via our eboutique, subject to the conditions outlined below. For any questions about your delivery, contact our Customer Care team.
United States
Ground Shipping
FREE, 1–5 business days
Next Day Shipping
$30 USD, Order before 2pm GMT-4 to qualify. This is subject to availability at local warehouses.
Two Day Shipping
$20 USD, 1-2 business days
Australian Warehouse
FREE, 3–5 business days via DHL Express.
International
DHL Express
FREE, 3–5 business days via DHL Express.
Middle East
DHL Express
$30 USD, 3–5 business days via DHL Express.
More Information
Shipping Countries
United States:
United States
International:
Americas
Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela.
Europe
Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, The Netherlands, United Kingdom, Vatican City.
Asia
Bangladesh, Bahrain, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau SAR, Maldives, Mongolia, Myanmar (Burma), Pakistan, Phillippines, Singapore, South Korea, Sir Lanka, Taiwan, Timor-Leste, Turkey, Vietnam.
Oceania
Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn Islands, Tokelau, U.S. Outlying Islands, Vanuatu, Wallis & Futuna.
Africa
Angola, Benin, Botswana, British Island Ocean Territory, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo-Brazzaville, Congo-Kinshasa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Tanzania, Togo, Uganda, Western Sahara, Zambia, Zimbabwe.
Middle East:
Bahrain, Cyprus, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, United Arab Emirates
Please note that delivery times may be extended due to current regional conditions. For any urgent enquiries, please email customercare@rachelgilbert.com
Duties & Taxes
United States:
Duties are included. Taxes calculated at checkout where applicable.
International:
Duties and taxes are included in all Rachel Gilbert prices, ensuring no unexpected fees on delivery.
Transit Times
United States:
Please note that online orders are not processed on weekends or United States public holidays. The transit times listed are approximate and begin once your order has been processed and dispatched from our New Jersey warehouse. Same day and next day shipping options are subject to availability at local warehouses. We do not ship to PO boxes or parcel lockers. Same-day and next-day delivery options are available subject to local warehouse availability.
Please note delivery estimates do not include order processing times. We recommend to allow 1 - 2 business days for orders to be processed for dispatch from our warehouse. During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to a high volume of orders.
International & Middle East:
Orders are typically processed within 1–2 business days and arrive within 3-5 days.
Other information:
Please note that processing may be impacted by weekends and Australian public holidays.
Transit times are approximate and begin once your order has been processed and dispatched from our Australian locations.
We do not ship to PO boxes or parcel lockers.
During sale periods and peak holiday periods, please allow 3–5 business days for order processing due to increased order volumes and potential carrier delays.
Once your order has been dispatched, you will receive an email with your tracking information.
Cancellations & Order Changes
Cancellations by Customer
Customers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.
Cancellations by RACHEL GILBERT
We may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of our Terms & Conditions. Refunds will be issued where applicable.
Fraudulent Orders
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Stock Levels
As our stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
Import Regulations
Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.
Bridal Orders
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
Customer Care
For any order enquiries, please email our Customer Care team at customercare@rachelgilbert.com
Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
Returns Policy
Visit our returns page HERE for further information on returning your order.