Shipping
| Delivery Options | Delivery Information | Cost |
|
Standard Shipping |
1-5 business days |
FREE for all US orders |
|
Express Shipping |
2 business days |
$20.00 USD, |
|
Next Day Shipping |
Next day delivery |
$25.00 USD |
|
International |
3-5 business days |
$20.00 USD, |
|
Australian Warehouse |
Some orders will be shipped from our Australian warehouse. 3-5 business days |
FREE for Worldwide Express |
Standard & Express Shipping
Please note that online orders are not processed on weekends or public holidays. The transit times listed are approximate and begin once your order has been processed and dispatched from our New Jersey warehouse. We do not ship to PO boxes or parcel lockers.
Typically, orders are processed within 1–2 business days. During sale periods and peak holiday times, please allow 3–5 business days for processing due to high order volumes and potential shipping delays. Once your order has been dispatched, you will receive an email with your tracking information.
Bridal Orders
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
Shipping Countries
We ship to the following countries.
North America
Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Caribbean Netherlands, Caymen Islands, Costa Rica, Curacao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, Sint Maarten, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, United States.
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Uruguay, Venezuela.
Europe
Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, The Netherlands, United Kingdom, Vatican City.
Asia
Bangladesh, Bahrain, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau SAR, Maldives, Mongolia, Myanmar (Burma), Pakistan, Phillippines, Singapore, South Korea, Sir Lanka, Taiwan, Timor-Leste, Turkey, Vietnam.
Oceania
Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn Islands, Tokelau, U.S. Outlying Islands, Vanuatu, Wallis & Futuna.
Middle East
Bahrain, Cyprus, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, United Arab Emirates,
Africa
Angola, Benin, Botswana, British Island Ocean Territory, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo-Brazzaville, Congo-Kinshasa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Tanzania, Togo, Uganda, Western Sahara, Zambia, Zimbabwe.
Duties & Taxes
All Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. State Tax may still apply.
Import Regulations
Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.
Currency
Please note that all products listed are in USD dollars.
Customer Care
For any order enquiries, please email our Customer Care team at customercare@rachelgilbert.com
Alternatively, you can reach us on +61 2 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
Returns Policy
Visit our returns page HERE for further information on returning your order.
Stock Levels
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
Fraudulent Orders
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
