Terms & Conditions

Items marked as FINAL SALE are offered at a discounted price and are not eligible for return or exchange unless the product is faulty, not of acceptable quality, not fit for purpose, or differs from its online description, as required under Australian Consumer Law. Please consider this carefully before making your purchase.

Promotions and Discounts

Promotional discounts cannot be combined with any other offer and cannot be applied retrospectively to previous orders. Items purchased prior to the launch of a sale or promotion are not eligible for additional discounts or partial refunds.

Changes and Cancellation

Rachel Gilbert reserves the right to amend these Terms & Conditions or cancel the sale promotion at its sole discretion.

End of Season Sale

The End of Season Sale applies only to selected Rachel Gilbert products featured in the Sale category online: https://www.rachelgilbert.us/collections/sale. 
Sale items are available for a limited time and may be withdrawn or extended at our discretion. All items in this sale, are final sale and are not eligible for return. The sale is available online only, it is not valid in Rachel Gilbert boutiques, wholesalers, or other stockists.

This sale is available from Monday 1st June 9:00am AEDT until Thursday 25th June 12pm AEDT*

Questions

For any questions or concerns, please contact customercare@rachelgilbert.com and we will respond as soon as possible.

Promotions and Discounts

Promotional discounts cannot be combined with any other offer and cannot be applied retrospectively to previous orders. Items purchased prior to the launch of a sale or promotion are not eligible for additional discounts or partial refunds.

Subscription Offer
Sign up to receive $150 off your first order on full price items only and updates on new collections, early access, and exclusive offers.The code will be emailed to you within an hour of sign-up and cannot be applied retrospectively to any previous purchases. 
By submitting your information, you consent to receive informational (e.g., order updates) and marketing messages (SMS, email) from RACHEL GILBERT. Consent is not a condition of purchase. Standard message and data rates apply. Opt-out at any time by replying STOP or via unsubscribe link.

Changes and Cancellation

Rachel Gilbert reserves the right to amend these Terms & Conditions or cancel the sale promotion at its sole discretion.

Orders
1. Orders are accepted upon:
(a) submission of the Order;
(b) payment in full (including shipping, taxes, and duties);
(c) issuance of an Order confirmation.

2. RACHEL GILBERT reserves the right to:
(a) accept or reject Orders for any reason, including unavailability or suspected fraud;
(b) request identification for verification;
(c) cancel an Order at any time;
(d) limit quantities per person or address.

Cancellations by Customer
3. Customers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.

Cancellations by RACHEL GILBERT
4. We may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of these Terms. Refunds will be issued where applicable.

Questions

For any questions or concerns, please contact customercare@rachelgilbert.com and we will respond as soon as possible.