Shipping
United States
| Delivery Options | Delivery Information | Cost |
|
Standard Shipping |
1-5 business days |
FREE for all US orders |
|
Express Shipping |
2 business days |
$20.00 USD, |
|
Next Day Shipping |
Next day delivery *Subject to availability at local warehouses |
$25.00 USD |
|
Australian Warehouse |
Some orders may be shipped from Australia. 3-5 business days |
$20.00 USD, |
International
| Delivery Options | Delivery Information | Cost |
| DHL Express | 3-5 business days |
$20.00 USD, FREE for orders over $1,500 USD |
Middle East
| Delivery Options | Delivery Information | Cost |
| DHL Express | 3-5 business days |
$20.00 USD, FREE for orders over $1,500 USD All orders incur an additional $30 freight charge |
Shipping Countries
We ship to the following countries.
United States:
United States
International:
Americas
Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Sint Maarten, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela.
Europe
Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, The Netherlands, United Kingdom, Vatican City.
Asia
Bangladesh, Bahrain, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Macau SAR, Maldives, Mongolia, Myanmar (Burma), Pakistan, Phillippines, Singapore, South Korea, Sir Lanka, Taiwan, Timor-Leste, Turkey, Vietnam.
Oceania
Christmas Island, Cocos (Keeling) Islands, Fiji, French Polynesia, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn Islands, Tokelau, U.S. Outlying Islands, Vanuatu, Wallis & Futuna.
Africa
Angola, Benin, Botswana, British Island Ocean Territory, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo-Brazzaville, Congo-Kinshasa, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Tanzania, Togo, Uganda, Western Sahara, Zambia, Zimbabwe.
Middle East:
Bahrain, Cyprus, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Saudi Arabia, United Arab Emirates
Please note that delivery times may be extended due to current regional conditions. For any urgent enquiries, please email customercare@rachelgilbert.com
Transit Times
United States:
Please note that online orders are not processed on weekends or United States public holidays. The transit times listed are approximate and begin once your order has been processed and dispatched from our New Jersey warehouse. Same day and next day shipping options are subject to availability at local warehouses. We do not ship to PO boxes or parcel lockers.
International & Middle East:
Please note that online orders are not processed on weekends or Australian & NSW public holidays. The transit times listed are approximate and begin once your order has been processed and dispatched from our Australian Locations. We do not ship to PO boxes or parcel lockers.
Typically, orders are processed within 1–2 business days. During sale periods and peak holiday times, please allow 3–5 business days for processing due to high order volumes and potential shipping delays. Once your order has been dispatched, you will receive an email with your tracking information.
Duties & Taxes
United States:
Duties are included. Taxes calculated at checkout where applicable.
International:
Duties and taxes are included in all Rachel Gilbert prices, ensuring no unexpected fees on delivery.
Currency
United States and International:
All products listed are in USD.
Europe:
All products listed are in EURO.
United Kingdom:
All products listed are in GBP.
Import Regulations
Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.
Cancellations & Order Changes
Cancellations by Customer
Customers cannot cancel standard Orders once confirmed, except as required under Australian Consumer Law.
Cancellations by RACHEL GILBERT
We may cancel Orders for unavailability, pricing errors, suspected fraud, or breaches of these Terms. Refunds will be issued where applicable.
Fraudulent Orders
We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Stock Levels
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.
Bridal Orders
When placing an order for any bridal gown, please allow an additional 7 business days processing window.
Customer Care
For any order enquiries, please email our Customer Care team at customercare@rachelgilbert.com
Alternatively, you can reach us on +61 2 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.
Returns Policy
Visit our returns page HERE for further information on returning your order.
