All orders purchased are shipped via DHL Express which usually has 3 - 6 business day transit time.
* Please note: The shipping time frame begins when the parcel is collected by Australia Post.
Please allow 1-3 business days for your order to be processed. The above transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.
During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.
Please visit ourShipping Pagefor further information on our shipping arrangements.
We offer FREE express shipping with DHL.
All Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country.
If you are missing an item from your order, this is because it will be shipped to you directly from one of our Rachel Gilbert boutiques. You should have received separate tracking details through email if your order is being sent from multiple locations.
Please note we do not cover the costs to send the items back to us and our Returns Portal will deduct aflat rate fee off of your return. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.
For more information on our return process please head to our Returns Page
All Online returns for change of mind will be at the customer's expense. Our Returns Portal will charge a flat rate returns fee
All sale items purchased from the Rachel Gilbert eBoutique are final sale and are not eligible for return unless deemed faulty. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty. Please note, any sale item returned without authorisation will be sent back at an additional charge.
If you have made an exchange on your order once, you can send it back within 7 days for a credit note only. Please note that this request will have to be assessed first before you are approved for a credit note. The exchange item must meet our return policy requirements. Please contact email@example.com to submit a credit note request for a previously exchanged item.
Unfortunately, we are unable to accept returns or offer an exchange for Rachel Gilbert items purchased at one of our stockists.
Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. Please allow up to 10 business days for our team to process your return. Once your return has been processed the refund can take up to 5 business days to appear back into your account.
We are currently accepting the below methods as payment:
- Credit or Debit Card: Visa, Mastercard and American Express
- Rachel Gilbert Gift Voucher
Rachel Gilbert does not offer split payments. To purchase an item with multiple payment methods, please visit one of our Rachel Gilbert boutiques.
No, our e-gift cards cannot be redeemed in any of our Rachel Gilbert stockists and must be redeemed online.
In line with our sustainability values we order smaller quantities to minimize any wastage of excess garments. Therefore our stock is limited.
However if your size is showing as sold out online we recommend registering a back in stock request. Simply select your sold out size and a ‘Notify me when available’ button will appear to be notified by email if your item comes back in stock.
CARE & REPAIR
Please refer to our specific care instructions that are sewn into the garment to confirm the best method of care.
For further information, please refer to our Garment Care info HERE
Please email firstname.lastname@example.org we will endeavor to reply to you within 24 hours, unless the enquiry is submitted over the weekend.
Or call us on (02) 8338 0192 we are available from Monday to Friday during the hours of 8:30am to 4:30pm AEST.