Shipping & Returns

 

 

SHIPPING

We offer free shipping on all orders placed on rachelgilbert.us, this includes taxes, duties and any additional charges.

All orders purchased on Rachelgilbert.us ship via DHL. Please allow 1-3 days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

During Sale and peak periods please allow up to 3-5 working days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or public holidays.

If the processing of your order is delayed for any reason, you will be notified by email. 


Once your order has been processed, you will be sent an email with your tracking information.

For further details, please email us at eboutique@rachelgilbert.com

 

DUTIES AND TAXES

All Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country.

 

DELIVERY TIMES

North America - 3-5 days transit time.

USA, Canada and Mexico.

Europe - 3-5 days transit time.

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia - 3-5 days transit time.

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Oceania - 5 days transit time.

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Soloman Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

Middle East

UAE - 3-5 days transit time.

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia - 5-7 days transit time.

 

STOCK LEVELS

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund. 

 

NATURAL MATERIALS

Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.

 

CURRENCY

Please note that all products listed are in US dollars.

 

CUSTOMER SERVICE

For all online customer service and product enquiries, please contact us via email eboutique@rachelgilbert.com emails will be responded to from 10.00 am to 5.00pm Monday to Friday (AEST).

 

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

 

STOCKISTS

Please check our stockists page for international and online stockists.

 

REFUNDS & RETURN POLICY

We only accept refunds on faulty items.

Returns or exchanges (subject to availability) are accepted on items within 7 days from the date of receiving your order. Items returned outside this period will not be accepted.

If you would like to return or exchange your eBoutique purchase for any reason, please email us at eboutique@rachelgilbert.com to obtain a Return Authorisation Number (RA Number). You must notify us of the reason for the return and if you require an exchange or refund

Note, we do not offer refunds on items reduced by 45% or more.

All garments must be in original condition and must not have been worn, altered or laundered. All tags must remain in place. Every garment is shipped with a Returns Tag, this must remain attached otherwise the garment cannot be returned.

We can only exchange items for a different size in the same style and colour, subject to availability. If the requested size is not available, you will be offered a refund or credit note. When requesting an RA Number, please specify the size you require. If you wish to exchange for a different style, please return your purchase for a refund and place an order for the new style.

Returning the Product
Please include the garment along with the completed Returns Form to our Head Office for assessment:

Rachel Gilbert

3a, 32 Ralph Street
Alexandria NSW
2015 Australia

Please note you are liable for the return shipping cost.

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.


Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund (excluding original shipping cost) directly to the original method of payment used for the purchase.

TERMS & CONDITIONS
We DO NOT refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be re-sent at your cost. Your own return postage costs are not refundable.

We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 7 day period from purchase.



ONLINE ARCHIVE SALE T&C's

No exchanges or refunds on online warehouse sale purchases. All sales are final. Please allow additional processing and dispatch lead time. Once your order is shipped you will receive tracking through Shippit.

GIFT VOUCHERS
Gift vouchers may not be returned and are valid for 1 year only from the date of issue.

 

TERMS OF USE:

Rachel Gilbert Pty Ltd reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.