We offer free shipping on all orders placed on rachelgilbert.us, this includes taxes, duties and any additional charges.
All orders purchased on Rachelgilbert.us ship via DHL. Please allow 1-3 days for your order to be processed. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.
During Sale and peak periods please allow up to 3-5 working days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.
Please be aware that online orders are not processed over the weekends or public holidays.
If the processing of your order is delayed for any reason, you will be notified by email.
Once your order has been processed, you will be sent an email with your tracking information.
For further details, please email us at firstname.lastname@example.org
When placing an order for any bridal gown, please allow an additional 7 day processing window.
DUTIES AND TAXES
All Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country.
North America - 3-5 days transit time.
USA, Canada and Mexico.
Europe - 3-5 days transit time.
United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.
Asia - 3-5 days transit time.
China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.
Oceania - 5 days transit time.
American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Soloman Islands, Tahiti, Tonga, Tuvalu, Vanuatu.
UAE - 3-5 days transit time.
Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia - 5-7 days transit time.
Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offered a suitable replacement or a full refund.
Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.