SHIPPING

All orders purchased are shipped via DHL. Please allow 1-3 business days for your order to be processed. Please be aware that online orders are not processed over the weekends or public holidays. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

* Please note: The shipping time frame begins when the parcel is collected by DHL

If the processing of your order is delayed for any reason, you will be notified by email.

Once your order has been processed, you will be sent an email with your tracking information.

During Sale and peak periods please allow up to 3-5 business days for your order to be processed due to high volume orders and potential shipping delays during the holiday period.

Delivery Options

Country

Cost

DHL Express

(3-5 days)

North America

Europe

Asia

Oceana

 

FREE for all orders

DHL Express

(5-7 days)

Middle East

UAE

FREE for all orders

 

BRIDAL ORDERS

When placing an order for any bridal gown, please allow an additional 7 business days processing window.

SHIPPING COUNTRIES

We ship to the following countries from our international website. 

North America

USA, Canada and Mexico.

Europe 

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia 

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Oceania 

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Soloman Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

Middle East

UAE 

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia

DUTIES AND TAXES

All Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country.

IMPORT REGULATIONS 

Please note some items, including natural materials such as feathers, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Rachel Gilbert at the customer's expense.

CURRENCY

Please note that all products listed are in US dollars.

CUSTOMER CARE

For any order enquiries, please email our Customer Care team at enquries@rachelgilbert.com

Alternatively, you can reach us on (02) 8338 0192 between the hours of 9am - 4pm AEST, Monday - Friday.

RETURNS POLICY

Visit our returns page HERE for further information on returning your order.

STOCK LEVELS

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If for any reason a sold out item is purchased, we will notify you by email as soon as possible and offer a suitable replacement or a full refund.

FRAUDULENT ORDERS

We reserve the right to place a temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.